سياسة الخصوصية

Privacy Policy

Last updated: 13 August 2026

This Privacy Policy explains how Helen Wooldridge Art collects, uses and protects your personal information when you visit helenwooldridgeart.com, place an order, contact us or otherwise interact with the business.

1. Who we are

Helen Wooldridge Art is operated by Helen Wooldridge, a sole trader based in England.

For UK data protection law, Helen Wooldridge is the data controller responsible for your personal information.

Trading name: Helen Wooldridge Art
Email: info@helenwooldridgeart.com
Address: 30 Cary Road, North Cadbury, Yeovil, England, BA22 7DE, United Kingdom

2. The information we collect

Depending on how you use the website, we may collect:

  • Your name, billing address, delivery address, email address and telephone number.

  • Details of your orders, payments, returns and communications with us.

  • Account information if you create an account.

  • Information you provide when making an enquiry, requesting a commission, joining the mailing list or submitting a review.

  • Technical information such as your IP address, device, browser, time zone and how you use the website.

  • Marketing preferences and information about how you respond to our emails or advertisements.

Payment card information is processed securely by our payment providers. We do not receive or store your complete card details.

Please do not send us sensitive personal information unless it is necessary and we have asked you to provide it.

3. How we collect your information

We collect information:

  • Directly from you when you place an order, contact us, create an account or join the mailing list.

  • Automatically through cookies and similar technologies when you use the website.

  • From service providers that help operate the shop, process payments, fulfil orders, deliver parcels, provide analytics or support advertising.

4. How and why we use your information

UK data protection law requires us to have a lawful basis for using personal information. We use your information as follows:

Purpose Lawful basis
Processing payments, fulfilling orders, arranging delivery, handling returns and responding to order enquiries Necessary to perform our contract with you or to take steps at your request before entering a contract
Providing customer service and responding to general enquiries Our legitimate interests in operating the business and helping customers
Preventing fraud, protecting the website and enforcing our terms Our legitimate interests in protecting customers, the website and the business; and, where applicable, compliance with legal obligations
Keeping financial, tax and transaction records Compliance with legal obligations
Improving the website, products and customer experience Our legitimate interests in understanding and improving the business, using only necessary information and subject to your cookie choices where required
Sending marketing emails Your consent or, where legally permitted, the existing-customer “soft opt-in”
Personalising advertising and measuring its effectiveness Your consent where required for advertising cookies or similar technologies

Where we rely on legitimate interests, we consider whether our use is necessary and balanced against your rights and interests.

You may withdraw consent at any time. This will not affect processing that took place before consent was withdrawn.

5. Marketing

We will send marketing emails only when we have your consent or another lawful permission to do so. You can unsubscribe at any time by selecting the unsubscribe link in an email or contacting info@helenwooldridgeart.com.

Even if you unsubscribe from marketing, we may still send necessary messages about an order, account, return or enquiry.

We do not sell customer mailing lists.

6. Cookies and similar technologies

The website uses cookies and similar technologies. Some are strictly necessary for the shop, checkout and security to work. Others help us understand website use, remember preferences, measure marketing or provide personalised advertising.

Where required by UK law, optional analytics and advertising cookies will not be used unless you consent. You can accept, reject or change your choices through the cookie or privacy controls on the website. You may also control cookies through your browser, although blocking necessary cookies may affect how the shop works.

For more information about cookies used by Shopify to operate the store, visit Shopify’s cookie information page: https://www.shopify.com/legal/cookies.

7. Who we share information with

We share personal information only where reasonably necessary. Recipients may include:

  • Shopify, which hosts and operates the online shop.

  • Payment providers that securely process transactions.

  • Printumo and other production or fulfilment partners that produce and dispatch prints, canvases or framed products.

  • Postal, courier and delivery companies.

  • Email, website, cloud-storage, customer-support, analytics and advertising providers.

  • Professional advisers, regulators, law-enforcement bodies or public authorities where required by law or necessary to protect legal rights.

  • A buyer or successor if the business is sold or transferred, subject to appropriate safeguards.

These organisations may use personal information only for their own lawful purposes or to provide services to us under appropriate contractual obligations.

8. International transfers

Some service providers, including Shopify and certain technology or marketing providers, may process information outside the United Kingdom.

Where personal information is transferred to a country that is not covered by UK adequacy regulations, we use an appropriate safeguard required by UK data protection law, such as the UK International Data Transfer Agreement, the UK Addendum to approved standard contractual clauses, or another lawful transfer mechanism. You may contact us for more information about the safeguards relevant to your information.

9. How long we keep information

We keep personal information only for as long as reasonably necessary for the purpose for which it was collected, including to meet legal, accounting and tax requirements and to resolve disputes.

Normally:

  • Order, payment and tax records are kept for at least six years after the end of the relevant accounting period.

  • Customer-service and returns correspondence is kept for as long as needed to deal with the enquiry and any related legal claim.

  • Mailing-list information is kept until you unsubscribe or we determine that it is no longer needed.

  • Cookie information is retained for the period explained through the relevant cookie controls or provider information.

We may retain information for longer where required by law or necessary to establish, exercise or defend legal claims.

10. How we protect information

We use reasonable technical and organisational measures to protect personal information against loss, misuse, unauthorised access, alteration or disclosure. However, no internet transmission or storage system can be guaranteed to be completely secure.

If you create an account, you are responsible for keeping your login details confidential.

11. Your rights

Under UK data protection law, you may have the right to:

  • Ask for a copy of the personal information we hold about you.

  • Ask us to correct inaccurate or incomplete information.

  • Ask us to delete information in certain circumstances.

  • Ask us to restrict how information is used in certain circumstances.

  • Object to processing based on legitimate interests or to direct marketing.

  • Receive certain information in a portable format or ask us to transfer it to another organisation.

  • Withdraw consent where processing is based on consent.

  • Complain to the Information Commissioner’s Office.

These rights are not absolute and may be subject to legal exceptions. We may need to confirm your identity before responding. There is normally no charge for exercising your rights.

To make a request, email info@helenwooldridgeart.com.

12. Complaints

Please contact us first if you have concerns about how we use your information, and we will try to resolve them.

You may also complain to the Information Commissioner’s Office:

Website: https://ico.org.uk/make-a-complaint/
Telephone: 0303 123 1113

If you live outside the UK, you may also have the right to contact your local data protection authority.

13. Children

The website is not directed at children, and we do not knowingly collect personal information from children without appropriate permission. Please contact us if you believe a child has provided personal information to us.

14. Third-party links

The website may link to websites operated by other organisations. We are not responsible for their privacy practices. Please read their privacy information before providing personal information to them.

15. Changes to this policy

We may update this Privacy Policy to reflect changes to the website, our practices or the law. The current version will be published here with a revised “last updated” date.

16. Contact us

For questions about this policy or to exercise your data protection rights, contact:

Helen Wooldridge Art
Email: info@helenwooldridgeart.com
Address: 30 Cary Road, North Cadbury, Yeovil, England, BA22 7DE, United Kingdom