Returns and Refunds Policy

Last updated: 13 August 2026

Thank you for shopping with Helen Wooldridge Art. Each original artwork is created with care, and our prints, canvases and framed prints are professionally produced for each order. This policy explains your cancellation, return and refund rights.

Nothing in this policy limits your statutory rights under the Consumer Rights Act 2015, the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 or other applicable consumer law.

1. Changing or cancelling an order before dispatch

Please contact info@helenwooldridgeart.com as soon as possible if you need to change or cancel an order.

We will try to help, but an order cannot always be changed once production or dispatch has begun. This does not affect any statutory cancellation right that applies after delivery.

2. Your right to cancel an online order

If you are a UK consumer, you normally have 14 days from the day after you receive an eligible product to tell us that you wish to cancel your order, without giving a reason.

If an order is delivered in separate parcels on different days, the 14-day period begins the day after you receive the final parcel.

After telling us that you wish to cancel, you have a further 14 days to return the product.

This right applies to eligible:

• Original paintings.

• Standard fine art prints.

• Standard canvas prints.

• Standard framed prints.

• Non-personalised greetings cards.

Prints, canvases and framed prints may be produced only after an order is placed. However, choosing from the standard artwork, size and frame options offered on the website does not, by itself, remove your statutory cancellation right.

3. Products that cannot be returned for a change of mind

The statutory change-of-mind cancellation right does not normally apply to:

• Commissioned artwork created to your individual brief.

• Products that are clearly personalised.

• Products made to measurements or specifications that are not among the standard options offered on the website.

• Other goods made specifically to your individual requirements.

These exclusions do not apply when a product is faulty, damaged, not as described or incorrectly supplied.

4. How to request a return

Email info@helenwooldridgeart.com before sending anything back. Please provide:

• Your name.

• Your order number.

• The product you wish to return.

• A clear statement that you wish to cancel the order.

We will provide the correct return address and instructions. Please do not send a product directly to Printumo or another fulfilment partner unless we specifically ask you to do so.

You may use the model cancellation form at the end of this policy, but you do not have to use it.

5. Condition of change-of-mind returns

You may inspect a product as you reasonably would in a shop. Please take reasonable care of it while it is with you.

Returned products should be securely packaged and include any certificate of authenticity supplied. Please reuse the original packaging where reasonably possible, especially for original or framed artwork, but using the original packaging is not an absolute condition of return.

We may reduce the refund to reflect any loss in value caused by handling beyond what is reasonably necessary to establish the product’s nature, characteristics and condition.

6. Return delivery costs

For a change-of-mind return, you are responsible for arranging and paying for return delivery. We strongly recommend using a trackable service and, for original or higher-value artwork, adequate insurance. You are responsible for taking reasonable care of the product until it is delivered back to us.

If a product is faulty, damaged, not as described or incorrectly supplied, we will cover reasonable return costs where a return is required.

7. Change-of-mind refunds

For an eligible cancellation, we will refund:

• The price paid for the returned product.

• The cost of our least expensive standard delivery option for that order.

If you selected a more expensive or express delivery option, the additional delivery cost is not refundable unless the product was faulty or incorrectly supplied.

We will make the refund to the original payment method within 14 days after we receive the returned product or, if earlier, within 14 days after you provide evidence that it has been sent back.

We may withhold the refund until we receive the product or evidence that it has been returned.

8. Damaged, defective or incorrect originals and cards

Please inspect your order promptly after delivery. If an original artwork or greetings card arrives damaged, faulty or incorrect, contact info@helenwooldridgeart.com as soon as reasonably possible with:

• Your order number.

• A description of the problem.

• Clear photographs of the product and packaging where possible.

Prompt notification helps us investigate the delivery, but a failure to contact us within a particular number of days does not remove your statutory rights.

Depending on the circumstances and your legal rights, we will arrange an appropriate repair, replacement, price reduction or refund.

9. Printumo-supplied prints, canvases and framed prints

Our standard fine art prints, canvas prints and framed prints may be manufactured and dispatched by Printumo.

If a Printumo-supplied product arrives damaged, has a manufacturing defect or is not the product ordered, please contact us within 30 days of delivery where possible. This enables us to use Printumo’s claim process promptly.

Please provide:

• Your Helen Wooldridge Art order number.

• A clear photograph showing the damage, defect or incorrect product.

• A photograph of the packaging label or barcode.

• Photographs of the packaging where relevant.

Once the issue has been reviewed, we will arrange a free replacement or full refund where appropriate. We may not require the damaged or defective product to be returned; please wait for our instructions before sending it anywhere.

The 30-day reporting request reflects Printumo’s operational claim process. It does not replace or reduce your statutory rights against Helen Wooldridge Art. Your purchase is from Helen Wooldridge Art, and you should contact us rather than Printumo about your order.

Small differences caused by screen settings, handmade framing processes or normal production tolerances may not be faults. However, a product must still match its description, be of satisfactory quality and be fit for its usual purpose.

10. Incorrect address, failed delivery and unclaimed parcels

Please check your delivery address carefully before ordering. Contact us immediately if you notice an error.

If an order is returned because an incorrect or incomplete address was provided, delivery was refused or the parcel was not collected, we may ask you to pay the reasonable cost of sending it again. This does not affect your rights where the failed delivery was caused by us or the carrier.

11. International customers

Customers outside the UK may have additional mandatory rights under the law of the country in which they live. Nothing in this policy excludes rights that cannot legally be excluded.

12. Contact

For all cancellations, returns and order problems, contact:

Helen Wooldridge Art
Email: info@helenwooldridgeart.com
Address: 30 Cary Road, North Cadbury, Yeovil, England, BA22 7DE, United Kingdom

Model cancellation form

Complete and return this form only if you wish to cancel an eligible contract. You may instead send the same information by email.

To: Helen Wooldridge Art, 30 Cary Road, North Cadbury, Yeovil, England, BA22 7DE, United Kingdom
Email: info@helenwooldridgeart.com

I give notice that I cancel my contract for the sale of the following goods:

Goods:
Order number:
Ordered on/received on:
Customer’s name:
Customer’s address:
Customer’s signature (only if submitted on paper):
Date: